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Knowledge Center

Bidx.com® account settings and services

In this article:

To change your personal or business information:

  1. Click My Bidx in the sidebar menu or in the upper right corner, depending on where you are in the service.
  2. Click the General tab of the My Bidx page to change your personal or company information.
  3. Click Subscriptions to update your Bid Express subscription or payment information, and to see your billing history.

Change personal info

Your personal info includes basic information about you, like your name and email.  You can also change your password and your challenge question from the General tab of the My Bidx page.

  • If you're changing your email address, you'll get an email with a six-digit verification code sent to the new email address. You'll need this code to verify the new address.

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  1. Click the pencil Edit icon for the information you want to change.
  2. Change the information in the update window.
  3. Click Save.

The Bid Express service updates the information and returns you to the My Bidx page.

Change company info

Your company info includes basic information about your business, like its name and address. You can also change your phone and fax number from the General tab of the My Bidx page.

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  1. Click the pencil Edit icon for the information you want to change.
  2. Change the information in the update window.
  3. Click Save.

The Bid Express service updates the information and returns you to the My Bidx page.

Communication preferences

You selected your communication preferences when you signed up for your account. You can change them on the General tab of the My Bidx page.

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  1. Click My communication preferences from the Product releases and promotional offerings section in the column on the right.  The Bid Express service goes to the Infotech® Subscribe page.
  2. Select your new preferences and click Submit.
  3. Close the tab to return to Bidx.com.

You'll receive an email to confirm your communication preferences.

Subscriptions

The Subscriptions tab shows your total cost and your next billing date for your subscribed Bid Express services. You can also see your billing history and change your method of payment.

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Plan overview

The Plan Overview lists the different Bid Express services and the cost for each one. Click Edit plan to change your subscription for online plan sheets or the Analysis suite.

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  1. Use the toggle option to subscribe or unsubscribe from those services. 
  2. Click Update plan.

When you subscribe or unsubscribe for services, you'll see your new monthly charge to use the service with your next billing date.

Payment information

See your payment method and billing address in the Payment Information section. Change your payment method or billing address by clicking the pencil Edit icon for the section and filling out the necessary fields.

If you're updating your credit card, the new card will be used to pay your next bill.

Click Save when you're done.

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Billing history

The billing history displays an itemized list of your billing charges, the order number, and its current status. It may take a few hours to see newly posted invoices.

Click View invoice to see the details.

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Cancel my Bid Express account

If you cancel your Bid Express account, you immediately lose access to the account, your Infotech Digital IDs, your messages, and any additional features associated with the account. A disabled Digital ID can't be used for bidding, even if your account is reactivated.

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  1. Click Yes, cancel my account.
  2. Read the information on what will happen.
  3. Enter cancel account in the field and click I understand.