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Knowledge Center

Bidx.com® | Account settings and services

In this article:

To change your personal or business information:

  1. Click Settings in the sidebar menu or in the upper right corner, depending on where you are in the service.
  2. Click the Account tab of the Settings page to change your personal or company information.
  3. Click Billing to update your Bid Express subscription or payment information, and to see your billing history.

Change personal info

Your personal info includes basic information about you, like your name and email.  You can also change your password and your challenge question from the Account tab of the Settings page.

  • If you're changing your email address, you'll get an email with a six-digit verification code sent to the new email address. You'll need this code to verify the new address.

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  1. Click the pencil Edit icon for the information you want to change.
  2. Change the information in the update window.
  3. Click Save.

The Bid Express service updates the information and returns you to the My Bidx page.

Change company info

Your company info includes basic information about your business, like its name and address. You can also change your phone and fax number from the Account tab of the Settings page.

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  1. Click the pencil Edit icon for the information you want to change.
  2. Change the information in the update window.
  3. Click Save.

The Bid Express service updates the information and returns you to the Settings page.

Communication preferences

You selected your communication preferences when you signed up for your account. You can change them on the Account tab of the Settings page. You'll find it in the box called Important Links.

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  1. Click Communication preferences from the Important Links box.  The Bid Express service takes you to the Infotech® Subscribe page.
  2. Select your new preferences and click Submit.
  3. Close the tab to return to Bidx.com.

You'll get an email confirming your communication preferences.

Billing

The Billing tab shows your subscription, its total cost, and your next invoice date. You can also see your invoice history and change your payment method.

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Payment Information

See your payment method and billing address in the Payment Information box. Change your payment method or billing address by clicking the pencil Edit icon for the section and filling out the necessary fields or by clicking Change payment method from the quick-view payment method box at the top.

If you're updating your credit card, the new card will be used to pay your next bill.

Click Save when you're done.

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Invoices

The Invoices box displays a list of your billing invoices with their type, order number, billed amount, and invoice status. It may take up to 24 hours to see newly posted invoices.

Click View invoice to see the details.

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Cancel my Bid Express account

If you cancel your Bid Express account, you immediately lose access to the account, your Infotech Digital IDs, your messages, and any additional features associated with the account. A disabled Digital ID can't be used for bidding, even if your account is reactivated.

You can cancel your account from the Account tab of the Settings page.

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  1. Click Cancel account.
  2. Review information on what happens when you cancel an account.
  3. Type cancel account into the text field and click I understand.