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An Infotech® Digital ID confirms your identity as the authorized signer for your company and allows you to securely sign documents, such as bids or contracts, in an Infotech service.
The authorized signer for your company must have a Digital ID created and approved before using any feature that requires a digital signature, such as advertising a solicitation, conducting a bid opening, submitting a bid in the Bid Express® service, or signing a contract document in the Doc Express® service.
Before you begin
You'll need to gather some info before applying for a digital ID. Expand the section below to get started.
Delete the backup copy of any historical Digital IDs. You'll create a new backup as part of the ID installation process.
For all vendors and owner-agencies:
- You can use most web browsers (Edge, Chrome, Firefox) to fill out the application for the Digital ID. Use the same browser and computer throughout the entire process, including the ID installation.
- You'll need access to your email in order to receive a verification code.
- You'll need a copy of the applicant's driver's license, passport, or state ID in a file that can be uploaded.
- The phone number entered should be the applicant's phone number, not the person filling out the application (if it's not the applicant).
- An Infotech customer support representative will call the applicant, hopefully within one business day, to confirm their identity.
Apply for the Digital ID
Creating a brand new digital ID? Expand the section below for a step-by-step guide.
Go to your account pages by selecting My Account from the three lines in the upper left corner. Click Digital ID from the sidebar menu.
Click Create Digital ID to start the application.
- Get the security code from your email and come back to the generate ID process.
- Enter your account password and the code. Click Next.
- Follow the instructions in the Digital ID creation wizard.
- When you enter the name of the applicant, make sure it matches EXACTLY as it appears in the ID, including any punctuation marks or suffixes (like Jr.).
- When you enter the phone number, enter the phone number of the applicant.
- Review your business information. Confirm that the name of the person listed is the authorized signer for your company and your company name matches how you would like to submit bids to the agency. Click Submit.
If you have to change any applicant information, except the applicant's phone number, after you submit the ID, then you'll have to start over with a new application. You can update the phone number on the Digital ID tab of the My Account pages.
A member of the customer support team will call you once the application is processed, hopefully within one business day, to confirm who you are. Once that happens, you'll get an email with instructions on installing your Digital ID.
Update your phone number
Need to update your phone number so we can contact you to verify? Expand the section below for a step-by-step guide.
The phone number entered on the application should be the one of the applicant, not the phone number of the person entering the information (if they are different people).
If you need to update the phone number:
- Click the Digital ID tab from the My Account pages.
- Select Update my phone number.
- Enter the correct phone number in the New Phone Number field and click Update.
Install your Digital ID
Once your Digital ID has been verified, you have to install it.
- When installing the ID, log in to the Infotech service from the same device and use the same browser as when you created the ID. You'll see a message if you're using the wrong browser.
- You'll want to create the backup ID when prompted and save it to an external media, such as cloud storage or a flash drive. You'll need it if you use a different computer or browser.
- Example: Ali creates a Digital ID on a laptop using Chrome. Ali will not be able to use the Digital ID on that same laptop using Edge, or on a desktop using Chrome, unless they import their backup Digital ID to the new computer or browser.
- The service does not keep a copy of your ID file and support cannot recover it, so make sure it's safely stored.
- If you have an old Digital ID, you should delete the file or plan to overwrite it with your new Digital ID backup file.
Once your business information has been checked, you'll receive an email with a link to install your ID.
To install your new Digital ID:
- Click on the email link or log in to your Infotech account.
- You can also manage installation from the Digital ID tab of the My Account page.
- Click Install Digital ID.
- Create a backup ID file so you can import your ID to another computer or browser if needed.
- Click Back Up Your Digital ID and follow the instructions.
Do you see a Save As window?
- Yes: In the window, find the flash drive or cloud drive folder where you want to save your backup ID and hit Save.
- No: Your backup ID was most likely automatically saved to your Downloads folder. Copy the file to a flash drive or cloud drive for safekeeping.
Your backup Digital ID is saved as a JSON file.
Backup your Digital ID
A backup copy of your Digital ID should have been made during the installation process, but you can make another backup if you misplace the first or forget the backup's password.
Use the backup ID to continue bidding if you switch computers.
If your Digital ID was created before October 2020, please use Internet Explorer 11. IDs created after that date can use most web browsers.
If you don't have access to the computer or device where your original ID was created, and if you don't have the backup, you may need to replace your digital ID.
To create a new backup of your Digital ID:
- Go to the My Account page and select the Digital ID tab from the left sidebar.
- Click Back Up.
- Click Back Up Your Digital ID and follow the instructions.
Do you see a Save As window?
- Yes: In the window, find the flash drive or cloud drive folder where you want to save your backup ID and hit Save.
- No: Your backup ID was most likely automatically saved to your Downloads folder. Copy the file to a flash drive or cloud drive for safekeeping.
Your backup Digital ID is saved as a JSON file and the service returns you to the Digital ID page. If needed, you can then import your ID to a different computer or browser if needed.
Import your Digital ID to a new machine
Your Digital ID will only work on the machine and browser that you first used to create it. If you want to use your ID on a different machine or browser, you have to import it first.
To import your Digital ID to a new device or browser, you will need your backup ID. You were encouraged to save the backup ID file to an external location when you first installed the digital ID.
If you don't have your backup ID, you can create a replacement.
Once you have located your backup ID, you can log in and import the ID to a new computer or browser. To import:
- From the Digital ID tab of My Account page, click Import.
- Click Select Backup File from the new screen.
- Find your backup ID file (it's in JSON format), select it, and click Open.
Congratulations! When you see the confirmation message, you have successfully imported your Digital ID. The service will return you to the Digital ID page.
Replace a lost Digital ID
You may have lost your Digital ID by getting a new computer, losing access to your old one, or wiping its memory.
First we'll show you how to check for your backup ID, then how to replace it if you don't have your backup.
Before replacing your Digital ID, look for your backup ID. It will have a .json file name. You were encouraged to save the backup ID to an external location when you first installed the digital ID.
If you no longer have a copy of your backup ID, you can easily create a new Digital ID by following the instructions for renewing your ID.
Because we've already verified your identity, replacing a lost ID is quicker than creating a new one. After going through the renewal process, try refreshing your browser until you see that your new ID has been approved. You can then install the Digital ID again. You will also receive an email when your new ID is approved.
Renew your Digital ID
When it's time to renew your Infotech Digital ID, you'll get an automated email letting you know that your ID is about to expire. From that email you can click a link called your account.
The process to renew an ID is almost the same as creating one, except that renewals require no verbal verification. Since we have already verified your identity, renewals are approved much faster than initial ID requests. Expand the sections below to learn how to renew your ID.
If you click the link provided in the renewal notice email, it will take you to a page called My Account. You can also get there by signing into Bid Express and clicking My Account from the top right corner of the window.
To renew your digital ID:
- Click on the Digital ID box on the left hand side.
- An info box at the bottom of the screen says "Start over with new Digital ID" and contains a link titled "Create New Infotech Digital ID." You'll click this "Create New" link, but don't worry--the system knows that you actually just need to renew it. We'll send you an email with a security code.
- From here, you'll follow the prompts in the Renew Your Infotech Digital ID walkthrough wizard. You'll need your account password and that security code from your email.
- An automated email will let you know that we've received your request. You can try refreshing the page
After going through the renewal process, try refreshing your browser until you see that your new ID has been approved. You can then install the Digital ID again. You will also receive an email when your new ID is approved.
Note: The renewal process creates a digital ID with all of the same information as your last one. If your name has changed, you'll need to create a totally new ID by clicking on Full Registration at the end of the renewal process.