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An Infotech® Digital ID™ confirms your identity as an authorized signer for your company. With a Digital ID, you can do the following in the Bid Express® and Doc Express® services:
- Bid Express owner-agency | Advertise, issue addenda, and conduct bid openings on Digital ID solicitations
- Bid Express vendor | Complete electronic bid forms and submit bids on Digital ID solicitations
- Doc Express user | Securely sign documents
Under each topic, you'll find instructions particular to each of the services. Click to expand the following sections and learn more.
Important update: June 2024
As of June 2024, the Digital ID received an update to comply with new security requirements for web browsers such as Google Chrome. Digital IDs will no longer be managed from your My Account page; IDs will instead be managed within the individual service that you use.
Expand the following sections to learn more.
Why is this change happening?
In the past, a single Digital ID was used for both the Bid Express and Doc Express services. The single Digital ID was stored in your browser and retrieved whenever you needed it in either Infotech service. Recent security updates to all modern web browsers have changed the way that browser storage works, and a single Digital ID is no longer possible.
What do I need to do?
You do not need to take any action at this time. However, future management of your Digital ID will be affected. Instead of going to the Digital ID tab of your My Account page, you will now manage your Digital ID from within each individual product.
I use both of these services
Your single Digital ID will continue to work for both services until it's time for you to renew your ID (or create a new one, if you lose access to your ID). At that point, you will create new, separate IDs in each of the individual products. No action is needed until that time.
I use just one of these services
No action is needed at this time. If you decide in the future to use the other service, you will create a new, separate Digital ID in the new service. If you need to renew or replace your existing Digital ID following this update, follow the link provided on the My Account page to go to the appropriate place in your product for managing your Digital ID.
Where do I find the new Digital ID management?
The existing Digital ID tab will direct you to the appropriate place within Bid Express or Doc Express to manage your separate Digital IDs. You can also go directly to ID management within each product:
- Bid Express | Find the My Digital ID™ & Electronic Signature panel within the Settings > Profile tabs.
- Doc Express | Manage your ID from the Notifications & Settings tab
New Digital ID™
Create a new Digital ID for the Bid Express or Doc Express service.
To create a new Digital ID in either service, follow these steps.
Good to know
The identity verification system automatically uses the name on your Infotech account to populate the first and last name fields of the verification form. Name information can't be changed from the verification form.
If the name on your Infotech account is not your full, legal name, you must update the name on your account to reflect your legal name. Once your identity has been verified, changing your name again will require you to create a new Digital ID.
From Bid Express
- Log in to Bid Express. Select Settings then Profile.
- Find the My Digital ID™ & Electronic Signature panel.
- Click Create a Digital ID. The service will begin the automated identity verification process.
- Note: you can also expand the Actions menu and select Create a new Digital ID. You may also be prompted to create an ID from banners within the service.
- Once you see the verification code window, follow the rest of the steps given below in the section titled Finish creating your new ID.
From Doc Express
- Log in to Doc Express. Select the Notifications & Settings tab.
- Find the Digital IDs panel.
- Expand the Actions menu and select Create new Digital ID. The service will begin the automated identity verification process.
- Once you see the verification code window, follow the rest of the steps given below in the section titled Finish creating your new ID.
Finish creating your new ID (both services)
- Once the service has launched the new window, you'll see an entry field for a verification code. Go to the email inbox associated with your account and open the email titled Security Code for Infotech Digital ID.
- Enter the 6-digit verification code from your email into the form in your service, then click Submit.
- Enter your personal information as prompted in the verification wizard.
- Read all terms and conditions and select I understand and agree to confirm.
- When all of the required fields are complete, click Continue.
- Wait a moment on the Confirm your identity page while the service generates your identity verification questions. The page will update when the questions are ready.
- Select the correct answer for each question.
- Click Submit.
Once your identity has been verified and your Digital ID approved, the ID will automatically install to your browser after a few moments. The Digital ID number, status, and expiration date will then be displayed in the Digital ID panel.
Back up your Digital ID
Once your Digital ID has been automatically installed, you'll be prompted to create a backup Digital ID from a confirmation banner.
We strongly recommend that you immediately download a backup of your Digital ID and save it to a secure, external location.
You will need to install the backup ID on any new computer or browser you use in the future. Without a backup ID, the computer and browser you used to create the Digital ID will be the only location where you can manage solicitations, submit bids, or sign documents.
See the following section, Backup Digital ID, for more information.
Backup Digital ID
Downloading and safely storing your backup Digital ID file is an important security measure. If you ever decide to use a different computer or browser than the one where you initially created your Digital ID, you will need to install your backup ID file to the new location.
If you don't have access to your original computer/browser or the backup file, you will need to create a new ID.
Download during initial ID creation (for both services)
Once your Digital ID has been approved and automatically installed during the initial creation process, you will be prompted by a confirmation banner in the Digital ID panel to back up your Digital ID. We recommend doing this immediately.
To download your backup ID file immediately upon approval:
- From the blue confirmation banner in the Digital ID panel, click Back up your Digital ID. A confirmation window will appear.
- From here, follow the steps given below in the section titled Finish downloading your backup ID file.
Create a new backup ID file at any time (for both services)
You can create a new backup ID file at any time from the Bid Express Settings > Profile tabs or the Doc Express Notifications and Settings page.
- Log in to Bid Express and select the Settings > Profile tabs or log in to Doc Express and select the Notifications and Settings tab.
- Find the My Digital ID & Electronic Signature panel (Bid Express) or the Digital IDs panel (Doc Express).
- Expand the Actions menu and select Backup installed ID.
- From here, follow the steps below given in the section titled Finish downloading your backup ID file.
Finish downloading your backup ID file (for both services)
Once you see the Back up your Infotech® Digital ID™ confirmation window, follow these steps to finish creating and downloading your backup ID file.
- Read through the information given in the confirmation window. When you're ready, click Download backup ID.
- Depending on your browser settings, one of two things will happen:
- The backup ID file will automatically download to your computer's Downloads folder.
- Your computer's file browser window will open. Select a destination to download the backup ID file to, then click Save.
Once your backup ID is downloaded to your computer, we recommend that you also save the file to a secure, external location. See the section titled Best practices for more information.
When you're ready to install a backup ID to a new computer/browser, it can be helpful to find the backup ID file before beginning the install process. Here are some tips for finding your backup Digital ID.
File location
If you didn't manually select a location to download your backup ID file, your browser most likely saved the file to your Downloads folder. Open your computer's file browser and navigate to the Downloads folder. Browse or search for the file name or file type as instructed below.
File name
Unless you modified the name of your backup ID file, the file will be titled with your first and last name plus "Digital ID," like this:
You can typically use the file browser window to search for "Digital ID" and find this file.
File type
Backup ID files are in a file format called .json (commonly pronounced "jay-son"). You can locate your backup ID by opening your computer's file browser, external hard drive, flash drive, or wherever you stored your backup ID and searching for the file extension .json.
Good to know
.json- files can't usually be opened by applications on your computer, but they can be installed to your browser.
Once you have located your Digital ID file, you are ready to install it.
If you decide to use Bid Express or Doc Express on a computer or browser that's different from the one you used to initially create the Digital ID, you will need to install your backup ID to the new browser/computer.
From Bid Express
Follow these steps to install a backup Digital ID file to a new computer or browser.
- Log in to Bid Express and select the Settings > Profile tabs.
- Find the My Digital ID & Electronic Signature panel.
- Expand the Actions menu and select Install backup ID.
- A confirmation window will appear. Read through the information and select Install backup ID.
- Note: if you don't have access to the backup ID file, select Create new ID instead.
- Your computer's file browser window will open. Navigate to and select the backup ID file. Click Open.
- A confirmation banner will let you know the backup ID has successfully installed. The Status of the ID will also update to say Installed.
It's important to secure your backup Digital ID file to avoid having to create a new Digital ID, especially when dealing with bid openings. Here are a few best practices to follow regarding your Digital ID backup.
- Save your backup Digital ID file to a secure, external location (meaning somewhere other than your computer). This way, if you lose access to your computer, you will still be able to access the Digital ID file.
- Example locations include a flash drive, external hard drive, or cloud storage solution.
- When you create a new Digital ID backup, consider saving the file to a specific folder. For example:
- Hard drive > Bid Express > Jane Doe Digital ID.json
- Know where your backup Digital ID file is located.
Expired or invalid Digital ID
Your Digital ID will expire 2 years after it is created. When it expires, you will have to create a new ID.
Your Digital ID can also become invalid. The main reason this happens is if you change the name on your Infotech account. For your Digital ID to work, the name on your account must match your full, legal name as certified during the automated identity verification process.
You may also need to create a new Digital ID if you lose access to the computer/browser where you first created the ID and do not have a backup file.
If your Digital ID becomes expired or invalid, or if you lose access to your backup ID file, you will create a new Digital ID just as you did for the very first time.
Follow the steps given in the Create a new Digital ID section.