Your Digital ID™ is tied to the browser and computer or device where it was created, which means if you've received this error message the Bid Express® service can't find your ID on the device or browser you're working on now.
You will have to install your backup ID to use it with the new device or browser.
My bid is due soon!
If your bid is due soon, please call customer support for help: 888-352-2439
I don't have access to the original device or a backup ID
You will have to create a new Digital ID.