A backup copy of your Digital ID should have been made during the generation process, but you can make another backup if you misplace the first or forget the backup's password (for legacy IDs). Use the backup ID to continue bidding if you switch computers.
If your Digital ID was created before October 2020, please use Internet Explorer 11. IDs created after that date can use most web browsers.
If you don't have access to the computer or device where your original ID was created, and if you don't have the backup, you may need to replace your Digital ID.
- Go to the My Account pages, and select Digital ID from the Sidebar menu.
- Click Back Up for the Digital ID.
- Create your backup ID by clicking Back Up Your Digital ID and follow the instructions.
- If you see a Save As window, navigate to the flash drive or other external media where you will save your backup Digital ID. If you don’t see the window, your backup ID was saved in your Downloads folder. Copy the backup to the flash drive or other external media.
The ID is saved and the service returns you to Digital ID page. If needed, you can then import it into another computer or device.